Born out of the ashes of the pandemic is a deeper government commitment towards the technological adoption and digitalisation agenda. Since 2020, a number of policies have been introduced, including the Malaysia Cyber Security Strategy 2020–2024 and Malaysia Digital Economy Blueprint. The recovery plans under Penjana were aimed at easing the burden of digitalisation for micro, small and medium enterprises, helping 45,000 get onboard e-commerce platforms while assisting more than 200,000 to adopt digitalisation solutions.¹ Meanwhile, Pelan Jalinan Digital Negara (Jendela) aims to build quality access to the internet, whether it is by 4G coverage or fixed broadband services.

There are a few trends that emerged as significant for Malaysia’s adoption of technologies during the pandemic.

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